Return and Refund Policy

30-Day Return Policy

We offer a 30-day return period for eligible, non-personalized items. You must contact us within 30 days of receiving your order to request a return.

Our 30-day return policy is in addition to any mandatory consumer rights that apply to your purchase.

Return Eligibility

For returns under our voluntary 30-day return policy, items must be unworn, unwashed, unused, with original tags attached and in their original packaging. Proof of purchase is required.

Regular embroidered items featuring our existing designs are not considered personalized solely because they are made to order.

Items personalized specifically for you, such as items embroidered or printed with a custom name, custom wording, or other buyer-requested changes, are not eligible for return due to a change of mind, to the extent permitted by applicable law.

This exclusion does not affect your rights if an item is defective, damaged, incorrect, or not as described, or any mandatory consumer rights that cannot be excluded by law.

For statutory withdrawal rights, including applicable rights in the European Union, the conditions above do not limit your legal right to inspect the goods or exercise any mandatory consumer rights.

How to Request a Return

To request a return, please contact us at info@sunnieisland.com before sending any item back.

If your return is accepted, we will provide instructions on how and where to return your item. Returns sent without first contacting us may not be processed until we have reviewed the request.

Return Shipping Costs

For eligible returns due to a change of mind under our voluntary 30-day return policy, buyers are responsible for the direct return shipping costs, where permitted by law and provided this requirement was disclosed before purchase.

We recommend using a trackable shipping method.

If an item arrives defective, damaged, incorrect, or not as described, we will address the issue in accordance with applicable law, including responsibility for return shipping costs where required.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us at info@sunnieisland.com if your item arrives damaged, defective, incorrect, or not as described.

Please include your order number and photos where relevant so we can assess the issue and help resolve it. Nothing in this section limits your statutory consumer rights.

Non-Returnable Items

Personalized items, including items made with a custom name, custom wording, or other buyer-requested changes, are not eligible for voluntary returns due to a change of mind, where permitted by applicable law.

Gift cards and items clearly marked as final sale are not eligible for voluntary returns due to a change of mind, except where required by law.

These exclusions do not affect mandatory consumer rights or remedies for defective, damaged, incorrect, or not-as-described items.

Exchanges

We do not offer direct exchanges. If your item is eligible for return, you may request a return and, once accepted, place a separate order for the item you want.

This does not limit any statutory remedies available for defective or incorrect items.

European Union – Right of Withdrawal

For eligible goods purchased online by consumers in the European Union, a statutory 14-day right of withdrawal generally applies from the day the goods are received, subject to applicable legal exceptions.

Our voluntary 30-day return policy may offer a longer return period for eligible, non-personalized items.

The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized where this exception is permitted by law.

For statutory withdrawals, consumers may inspect the goods as necessary to establish their nature, characteristics, and functioning. Consumers may be liable for diminished value resulting from handling beyond what is necessary, as provided by applicable law.

Nothing in this policy limits mandatory consumer rights, including rights relating to goods that are defective, damaged, incorrect, or not as described.

Refunds

We will notify you once we have received and inspected your return and inform you of the outcome where applicable.

For approved returns under our voluntary 30-day return policy, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

For statutory withdrawals, including those covered by EU law, refunds will be processed within the applicable legal deadline. Where EU rules apply, reimbursement is generally due within 14 days of receiving notice of withdrawal. We may withhold reimbursement until the returned goods are received or you provide evidence that you have sent them back, whichever occurs first.

Where required by EU law, refunds for statutory withdrawals include the cost of the least expensive standard delivery option originally offered. Additional costs for a more expensive delivery option may be excluded where permitted by law.

Please contact us at info@sunnieisland.com if you have questions about a refund.